Return Policy

At Nertool.com, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a 30-day return policy. Here’s how it works:

Countries we support for return, refund and exchanges policy.

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia and Zimbabwe.

Do you accept returns?
Yes, we accept returns for defective and non-defective products.

The product’s condition that your store accepts for a return or exchange: New and used products in their original condition and packaging are eligible for return or exchange.
The amount of time a customer has to return a product: 30 days
Return method: By mail
Currency that applies to this policy: US Dollar (USD)
Return label: Download and Print

Eligibility

• Returns are only accepted within 30 days of delivery.
• Items must be in their original packaging, with all original accessories included.
• Items must no damage, scratches, and wear.

Return Procedure

• Contact our customer service team at sales@nertool.com or call us 123 to initiate the return process.
• Provide your order number, reason for return, and whether you’d like a refund or exchange.
• We’ll provide a Return Merchandise Authorization (RMA) number and instructions on how to return the item by email and you can download and print.

Refunds

• Refunds will be processed within 1-2 business days after receipt of the returned item.
• Refunds will be issued in the original form of payment.
• Refunds may take up to 5 business days to appear on your credit card statement.

Exchanges

• Exchanges are only available for items that are defective or incorrectly shipped.
• Please contact our customer service team at sales@nertool.com or call us 123
• We’ll provide a RMA number and instructions on how to exchange the item.

Restocking Fee
Free restocking fee will for all order.

Shipping
The cost of return shipping will be borne by the customer.
We recommend using a trackable shipping method and keeping a record of the return tracking number.

Exceptions
Certain items, such as custom orders, special orders, and items that are damaged or worn, may not be eligible for return.
Items that are missing parts or accessories may not be eligible for return.

Warranty
All products sold by Nertool.com come with a manufacturer’s warranty. Warranty claims should be made directly with the manufacturer.

By purchasing from Nertool.com, you acknowledge that you have read and understood our Return Policy. If you have any questions or concerns, please don’t hesitate to contact us at sales@nertool.com or call us 123